Terms of Services



Billing



Non-payment of services shall result in service interruption and will be subject to a late NOTICE via email to the email accounts on file for demand of payment due. If UTB Internet does not receive a response to said notice, then a termination of service will commence immediately. UTB Internet will cancel service and decommission the server or virtual service within 24 hours of original late notice if no response is received. UTB Internet is NOT responsible for data contained on these devices. If the serverice(s) is/are still available after suspension commences and has not yet fully been decommissioned, then a $25 restoration fee will apply per server to restore the service.


UTB Internet (within reason) will make a best effort to maintain a your current price for the life of your account. We cannot be responsible for any price increases imposed by AT&T that will be beyond our power. Although we typically do not change prices of services, we reserve the right to change the prices of existing services without notice or reason


The customer agrees to pay invoices for their services before they are past due, else a late fee may apply that they are responsible for paying.


UTB Internet does not use contracts. Period. You are not bound to a service agreement with us and can cancel at any time. NO REFUND will be provided for unused time. At the time of cancellation you can choose to cancel immediately, or at the end of your current billing period.

If your service is Cancelled or Terminated due to an abuse situation no refunds will be provided for unused time. Abuse situations are taken on a per situation basis. Not every abuse case results in a termination. UTB Internet will make every effort to work with the customer within reason to avoid termination.

If you wish to cancel your service and cannot for any reason get in to our billing panel, You may send an email to support@utbinternet.com to request a cancellation of your service.


UTB Internet is a Pre-Pay provider. Service is not rendered until it is paid for. Therefore, if you do not pay a due invoice it will simply be cancelled. Once an account is terminated all billing will be cancelled as well. Only in certain situations of Fraud, charge back, or unpaid equipment or invoices will UTB Internet pursue a Collection Agency and or other legal means for collection up to without limitation of filing suit in small claims court. Any contact from any collection agency working on behalf of UTB Internet is legally permitted in accordance with this term of services. You agree to these terms by purchasing services with UTB Internet.




UTB Responsiblities



Our service is provided as a service only. Any network repairs needing to be done will be forwarded to AT&T and are not the responsibility of UTB Internet. UTB Internet offers a good faith warranty of 14 days on all devices sold. Any warranty claims after the first 14 days should be forwarded to the manufacturer of your device. UTB Internet and AT&T are not responsible for any device malfunction after the initial 14 days of service.


Many devices provided by UTB Internet are Used, Refurbished, or Are simply Display devices. The actual sale date of the devices may vary and therefor the original manufacture warranty expiration date will vary. Device sales from UTB Internet will not count as the original sale date. No warranty, repair, or replacement it warranted beyond the 14 days by UTB and becomes the sole responsibility of the customer after the original 14 days.


Services are provided on the terms outlined as accordance with UTB Internet. Service is considered unlimited and in most cases will always achieve the highest speed possible for the area. Congested areas are subject to throttling and no certain speed is promised. Average speed estimates provided by UTB Internet are not intended to be used as expected speed, merely a example. Speeds will vary by signal strength and other variables, which UTB Internet cannot warrant.


UTB Internet cannot provide definite signal estimates to customers without testing the signal in person with special signal testing equipment. Self install customers are responsible for obtaining signal and speed tests prior to ordering from UTB Internet. If after purchase and activation a customer determines the service will not work in their area, UTB Internet will accept no responsibility for this mistake. Refund terms are outlined in the refund section.



Abuse



Abusive use constitutes using the internet connection for illegal activities, or any use that is against the terms of AT&T (our partners). Service is unlimited and intended for home use. Clients are subject to fair use policy. Our unlimited plan is subject to throttling when extremely heavy usage or abuse is active. Average clients use 200-500GB per month, but not limited to this, and this typical usage is well within our allowance. 4TB+ monthly would instantly be considered abuse.


Service is based in the United States and applicable to all US Laws. Any violation of the law can constitute abuse. Clients found in violation of our abuse policy may be Suspended until the next service renewal, or up to termination of service.



Refunds



UTB Internet offers a 14 day Return Policy at the descretion of the UTB Internet Quality Assurance Staff Team. We only offer refunds for device malfunctions from devices we have sold. A $60 restocking fee will apply to ALL returns regardless of reason. UTB Internet is not responsible for signal, coverage, or speed issues in the customers area. If there is a device problem or malfunction UTB Internet will replace the device free of charge within 14 days. Malfunctioned devices do not constitute a valid reason to return a device without a restocking fee as we will offer a free replacement option.


Beyond 14 days NO REFUNDS will be offered. The equipment you purchased is YOUR equipment, and you may do whatever you wish with it. You are free to resell the device or use it with another carrier. An additional $60 restocking fee applies to all NEW device Returns.